To develop excellent tele-marketers who . . . get the appointment, get the donation, make the sale, get payment for the function / charity / product, handle enquiries and complaints. . . and successfully handle the stress, the targets and the deadlines!
"Yvonne's approach, encouraging people to participate and share empathically was very impressive.”
"It was a good opportunity to learn the current status of the telemarketing industry in Australia. As Koreans we learned a lot, feel confident and our able to set our future directions.”
"The Telephone Performance techniques course for our help desk staff was informative and enjoyable. There has been a noticeable improvement in their telephone style. Our clients also noticed this and in a recent Help Desk satisfaction survey rated our staff courtesy and helpfulness highly."
‘In Bound’ and / or ‘Out Bound’ depending on your needs.
Usually 1 - 3 days.
Who should attend?
Anyone who is part of a contact centre team or sells on the phone or is part of a help desk team.
One to one coaching also available.
"Many thanks, I am very impressed. The difference in Belinda is wonderful and very noticeable. We now have a receptionist who sounds confident, polished, modulated, softened, professional and sounding like she can handle all situations. Yvonne you have a talent for setting people at ease, having fun and getting your message across."