Self Esteem

Usually one on one coaching

We all need healthy positive self image to function well & be successful.

How is your Self Esteem?

Would you like to enter a room full of strangers & feel relaxed & confident?

Do you value yourself? Your time? Your ideas?

Do you ask for what you want & need?

Do you need help setting and achieving your goals?

If you would like to become that confident, relaxed capable you, you can be.

With a bit of coaching from Yvonne the REAL YOU can shine through.

Feedback

‘We focused entirely on reaching my objective - and I achieved the results I wanted."

"Very constructive."

"Particularly supportive."

"Yvonne was wonderful at diffusing stress."

“I now have tools that I can use to make a happier and more successful life.”

Interview Skills

Usually one on one coaching

Would YOU like to be more successful in your job interviews?

Would you like to win your perfect job?

Do you know how you come across in an interview?

Would you like to feel relaxed & confident during your interview?

Let Yvonne help you to win your dream job.

With ideas, tips, practice, extensive appraisal, including video feedback, you can develop the skills & confidence to win your dream job.

Feedback

"I got the job - Thank you.”

“The video recording of our interview opened my eyes to some of my body language which hasn’t served me well. I am more aware and confident of expressing myself positively and it worked. I won the job. Thank you.”

Master the Basics of Neuro Linguistic Programming

Neuro Linguistic Programming, NLP, adds another ‘set of tools’ and a framework for your people skills tool kit.

NLP explores the relationships between how we think (Neuro), how we communicate (Linguistic) and our patterns of behaviour and emotion (Programmes).

Yvonne is a Master Practitioner of NLP and delights in introducing you to the best of AND most practical and ethical practices for use in everyday life.

A Practical And Interactive Day Learning And Practicing The Skills Of NLP.

• Become more confident
  
• Handle change better
  
• Become a more persuasive and influential communicator
  
• Improve your relationships
  

Tailored to your needs. Usually 1 day

Who should attend?

Essential if you want to empower yourself and create the life you want to lead.

Feedback

“My model of the world is expanded! I have a greater appreciation of others’ and my needs and behaviours, and the tools and techniques to implement change."

“I now have the confidence and the tools to communicate more effectively with anyone so my life is going to be smoother.”

“I know how to model behavioural excellence and the inspiration to do it.”

Successful Negotiation Skills

A Practical Course Focusing On The 4 Key Skills Of Successful Negotiators.

• Effective Communication skills
  
• Presentation skills
  
• Influencing and persuasion
  
• Bargaining skills and techniques
  

Tailored to your needs. 1-3 day

Who should attend? 

Essential for all people! Everyone negotiates every day!

Feedback

“I have the tools and the confidence to negotiate much better deals than before the course.”

“I have expanded my ‘tool kit’ enormously and know I will use these to negotiate more effectively everyday.”

Successful Selling Skills

Successful Selling is building rapport, tuning into the buyers needs, building relationships and then delivering above and beyond.

Yvonne specialises in teaching these skills to your team to produce more profit and a better bottom line.

"Following Yvonne's training programs we have witnessed a significant return in our sales results, as well as general confidence and professionalism amongst the staff." - General Sales Manager Publishing

"This cross-selling workshop was excellent and everyone who works in a bank should do it to gain more knowledge and experience."

"The course fulfilled my expectations 100%. I learnt a lot more than I expected. I have a better understanding of customers, I am more helpful and cross sell more."

Telemarketing: The Key Skills

To develop excellent tele-marketers who . . . get the appointment, get the donation, make the sale, get payment for the function / charity / product, handle enquiries and complaints. . . and successfully handle the stress, the targets and the deadlines!

Feedback

"Yvonne's approach, encouraging people to participate and share empathically was  very impressive.”

"It was a good opportunity to learn the current status of the telemarketing industry in Australia. As Koreans we learned a lot, feel confident and our able to set our future directions.”

"The Telephone Performance techniques course for our help desk staff was informative and enjoyable. There has been a noticeable improvement in their telephone style. Our clients also noticed this and in a recent Help Desk satisfaction survey rated our staff courtesy and helpfulness highly."

‘In Bound’ and / or ‘Out Bound’ depending on your needs.

Usually 1 - 3 days.

Who should attend?

Anyone who is part of a contact centre team or sells on the phone or is part of a help desk team.

One to one coaching also available.

"Many thanks, I am very impressed. The difference in Belinda is wonderful and very noticeable. We now have a receptionist who sounds confident, polished, modulated, softened, professional and sounding like she can handle all situations. Yvonne you have a talent for setting people at ease, having fun and getting your message across."

Work - Life Balance

Helping people produce productive and profitable relationships at work and play.  

Feedback from WLB keynote presentation . . . "Fantastic . . . I so enjoyed your presentation . . . very down to earth and one can hear you have walked your talk - not out of a book!"

“Yvonne is a true and busy professional who creates her own Work Life Balance.

She runs her own Company, is an Educator, Speaker, Radio Presenter, President of NSW National Speakers Association, Author, has a successful marriage, a great business and friends that truly love her!

She found time to dance in the Sydney 2000 Olympic Games Ceremony, is a ‘step mum’, Gym Bunny, travels extensively and manages to fit her partner Dean in there as well.

I own and run two business and feel fortunate to call Yvonne a true friend" - Graham E. Kite | Owner, Infotainers & Graham E. Kite Entertainment

Work Life Balance boosts the bottom line. Companies that attract and retain the best talent increasingly recognize the good business sense of helping employees find their work life balance. Employees are more productive, give better customer service and handle stress better. Your organization saves money from less absenteeism and sick leave, and more motivated productive employees boost the bottom line.

Work Life Balance: Survive & Thrive!

This interactive workshop will help you work smarter not harder. Practical proven techniques and winning formulas will help you achieve success, fulfilment and improved productivity. Pre course work will maximise your results.

At the end of the workshop participants are able to:

A major challenge facing the banking and finance industry is an overworked stressed workforce. So it makes good sense from an employers’ perspective to help employees find their work life balance. The benefits are a more productive and present workforce, less absenteeism, a boosted ‘bottom line’ and more motivated and loyal employees who delight customers and thrive.

From an employee perspective they are more focused, organised, less stressed, more productive and happier at work and home.

At the end of this workshop participants will be able to:

• Work smarter not harder
  
• Identify time wasters and reduce them
  
• Get organised and prioritise
  
• Create more time in a day!
  
• De-Stress
  
• Maximise energy
  

Target Audience

All banking and financial professionals who want to work smarter not harder.

Courses & presentations can be tailored & customised for your individuals & groups.

Excellent Customer Service

Customer Service Excellence / Build Fantastic Customer Relations

The Key Skills: 

This course builds your confidence so you can handle your most 'difficult' customers, and turn them into 'advocates'! 

It is highly interactive using practical exercises, role-plays, examples and discussion.

At the end of the workshop, you will be able to:

    •    Instantly create a 'can do' attitude in yourself

    •    Build rapport quickly with anyone

    •    Calm your 'difficult' customers

    •    Handle complaints effectively and efficiently

    •    Really listen to your customers

    •    Solve your customers problems with confidence

    •    Create magic moments for your customers

    •    Turn ‘tragic’ moments into ‘magic’ moments

Tailored to your needs. Usually run over 1 day.

Who should attend?

All front-line staff and anyone who has a customer or supplier relationship, because customer relations need constant polishing and up-skilling.

Feedback

" Enthusiastic, professional, educated, made the day enjoyable and in turn made it easy to learn."

"Everything that was talked about today was so relevant and important, it was 

overwhelmingly excellent."

"This course was very good, hope it will be on again for other staff to attend.”

Effective Communication Skills

A Highly Interactive Fun Day

Learn to communicate effectively to increase cooperation, personal productivity and get results.

At the end of the workshop you will be able to:

• Walk and talk the different styles of communication
  
• Understand and reduce the barriers to effective listening
  
• Demonstrate how you can get people to listen to you
  
• Say what you think and be understood
  
• Reduce and resolve conflict
  
• Increase the effectiveness of your team work
  

Tailored to your needs. Usually run over 1 day. 

Who should attend?

Essential for all people who want to increase cooperation, personal productivity and get results.

Feedback

"Your LAFFe Model has resulted in an enormous and long lasting benefits to individuals and the organization as a whole. Improving our understanding of each other and ourselves is the first step to unlocking truly extraordinary performance.” - CEO Publishing Company

"The program is a raging success . . . the benefits are clearly visible in improved communication, team spirit and enthusiasm . . . we recommend Maddison Training for relevant effective and fun training." - General Manager IT Organisation

"Fun! Educational! Got some great tools." - Business Development Forum Delegate