I was just listening to Daniel Pink being interviewed (HBR) about his new book, "To sell is human" and thought this would be great for you.
It's a HBR blog podcast with the interview transcribed.
Among other things he talks about
- interrogative self talk - Can I do this? So your brian goes in search of evidence
- > 3 positive emotions : 1 negative for buoyancy / bounce back
- Attunement - getting on the same wavelength
- Ambiverts best at sales (a little bit extravert (speak up) AND a little bit introvert (listen well)
These are the sorts of thing I cover experientially in my influence and persuasion workshops.